WCH receives 2021 Award for Excellence
The Partnership for Excellence recently announced the names of six high-performing organizations as recipients of the 2021 Awards for Excellence. The awards represent Ohio, Indiana and West Virginia’s highest honor for performance excellence through innovation, results and visionary leadership using the Baldrige Excellence Framework.
In addition to WCH, which won a silver in the Commitment to Excellence category, recipients included Hendricks Regional Health, Danville, Indiana (platinum Governor’s Award for Excellence); ProMedica, Toledo (platinum Governor’s Award for Excellence); University Hospitals Conneaut and Geneva Medical Centers (gold Achievement of Excellence); Lilly Patient Services (a division of Lilly USA LLC), Indianapolis (silver Commitment to Excellence); and Reid Health, Richmond, Indiana (silver Commitment to Excellence).
“Wooster Community Hospital is voluntarily participating in The Partnership for Excellence process,” said Bill Sheron, WCH CEO/president. “This is a journey, under the umbrella of the Baldrige Excellence program, for businesses in general to continue to explore directions to continue to improve operations and outcomes.
“This demonstrates our commitment to identify and benchmark ourselves against other high-performing institutions and to develop best practices,” Sheron said. “We are pleased to have received the silver award following our initial survey and look forward to continuing to advance with this process in the coming years.”
The mission of TPE is to cultivate organizational performance excellence and continuous improvement in Ohio, Indiana and West Virginia, providing a framework to organizations so they may have a greater focus on customers, process management, innovation, work systems and organization-wide results. These organizations typically see lower costs, improved productivity, and increases in both employee and customer satisfaction, leading to growth in market share.
All applicants were rigorously evaluated by an independent board of examiners in seven areas defined by the Baldrige Excellence Framework: leadership, strategy, customers, workforce, operations, results, and measurement, analysis and knowledge management. The evaluation process for each of the recipients included more than 1,000 hours of review and a three-day virtual site visit by a team of examiners to clarify questions and verify information in the application.
An independent panel of judges reviewed each organization’s evaluation, approved the final feedback reports and developed their award recommendations, which were ratified by the TPE Board of Trustees.
The Partnership for Excellence’s 2021 award recipients will be honored at an awards banquet later this year and recognized during TPE’s annual Quest for Success virtual conference to be held Sept. 13-14.