Behind the headset: How to become a 911 dispatcher
911 Dispatch is accepting applications for full-time employees. This position includes benefits, retirement and paid training. Visit www.waynecountysheriff.com/employment-opportunities to learn more and apply.
Imagine a job where every second counts, where split-second decisions can mean the difference between life and death. This is the world of 911 dispatchers, the ones who are the first point of contact in emergencies. There is a demand for these heroes who often go unrecognized for their essential role in saving lives.
The job is intense but very rewarding. Dispatchers are the calm voice on the other end of the line who assess the situation, deploy emergency services and guide callers through lifesaving procedures until help arrives.
“Each day in the life of a 911 dispatcher is a unique and demanding experience that requires a blend of multitasking abilities, resilience and empathy,” said Betty Riggs, Wayne County 911 dispatch assistant director. “From the moment they step into their shift, these dedicated professionals are on the front lines of emergency response, ready to handle a wide range of situations with precision, professionalism and determination to help achieve the best possible outcome in every call they take.”
Throughout the day 911 dispatchers face constant high-pressure situations, ranging from medical emergencies and accidents to criminal activities and natural disasters. They must remain calm under pressure, make split-second decisions and provide clear instructions to callers until help arrives.
“Dispatch is a job to take pride in,” Riggs said. “We constantly strive to be better, support each other and help each other on calls when multiple situations coincide. Our training prepares us well for these exact types of calls, and we must be able to make split-second decisions that could be the difference between life and death.”
Dispatchers must possess active listening skills to gather crucial information from callers, often in chaotic and emotional situations. They must ask the right questions to obtain essential details while providing reassurance and guidance to the caller. Clear and concise communication is critical to relaying important information to emergency responders, ensuring they have the necessary details to act swiftly and effectively.
Visit www.waynecountysheriff.com/employment-opportunities for more information on candidate qualifications and to apply. Benefits include paid training, paid holidays, life insurance, vacation and sick time, state retirement (PERS), and medical, dental and vision health insurance.
Dan Starcher is the public communications coordinator for Wayne County.